Delivery & Returns
We endeavour to send out all orders within 24 hours however we are a small team and cannot guarantee this. Orders placed before 12pm are usually sent out the same day. Orders placed on Saturday and Sunday will be processed the following Monday.
While we try to keep the website as up-to-date as possible occasionally items listed on the website may have been sold in our shop. We will confirm availability soon after receipt of the order. No monies are taken before we know the items are available.
We use DHL for UK and international shipping. Shipping time is generally next day in the UK; one to three days in Europe and north America and five to seven days to Australasia and Asia.
For EU customers we offer a Delivery Duty Paid service so the VAT for your destination country will be calculated at checkout and there will be no more fees, taxes or duty to pay on arrival. Unfortunately since Brexit shipping to the EU is extremely expensive and complicated. Returns are even worse. We really want to continue trading with the EU. Please, please make sure the item you are ordering is the one you want and is your size. We are very happy to help with any aspect of all our products. Please ask as many questions as you like about style, size and fit.
We subtract VAT (levied at 20%) for all orders from outside the UK and EU. When viewing the website from outside the UK and EU you are shown the price without any sales tax. The customer is responsible for any local taxes, duty or charges that may be incurred.
In order to minimise returns please ask us as many questions as you like about sizing, fit and style – we are more than happy to help!
Returned goods are to be received back in store within 14 days after receipt of your order. To be eligible for a full refund all items must be unused with original labels and in their original packaging. Care should be taken in folding and packing the items in the original packaging. They should arrive at Dick's Edinburgh Ltd in the same condition that you received them. Damaged original packaging, in particular shoe boxes, can not be accepted. Returned goods that are damaged, soiled, altered and without original labels will not be accepted and will be sent back. The only exception would be in case of incorrectly supplied and faulty goods where your statutory rights apply.
Please send all items through registered postage or courier services and retain proof of postage and tracking. In our experience Royal Mail offers the most reliable service. Please be careful with some courier services in particular Hermes, as these firms specialise in home deliveries and are likely to attempt delivery outside shop hours. The goods remain your responsibility until received by Dick's Edinburgh Ltd. You are liable for the cost of the return, unless Dick's Edinburgh has made a mistake with your order or you have received a faulty item. Returned items will be refunded minus the delivery charge and any other cost incurred.
When returning goods from overseas please clearly state on the customs form that the item is a return. We are not liable for any customs or VAT charges and these will be subtracted from your refund.
Please email us at email@example.com so we can look out for the returned item. Ideally with a tracking number for the package.